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varanyraialis
Financial Education Excellence

Refund Policy

We're committed to your satisfaction. Here's everything you need to know about our refund process and your rights as our client.

Last Updated: February 15, 2025
1

Refund Eligibility

At varanyraialis, we stand behind our economic planning services. You may be eligible for a full or partial refund under specific circumstances that we've outlined clearly below.

  • Service cancellation within 14 days of initial consultation
  • Failure to deliver agreed-upon planning documents within specified timeframes
  • Significant changes to your financial circumstances that affect our service delivery
  • Unsatisfactory service quality that doesn't meet our documented standards

Important: Refunds are not available for services already completed and delivered, or for cancellations made after we've begun implementing your financial strategy.

Refund Process Timeline

1

Submit Request

Contact our support team with your refund request and relevant documentation

2

Review Period

We review your case within 3-5 business days and assess eligibility

3

Processing

Approved refunds are processed within 7-10 business days

4

Completion

Funds return to your original payment method within 5-7 business days

2

Refund Amounts & Calculations

Refund amounts depend on several factors including service completion status, time elapsed, and specific circumstances of your request.

Full Refunds (100%): Available within 14 days of service commencement, before any planning documents are delivered.

  • Partial refunds calculated based on services already provided
  • Administrative fees may apply for processing completed work
  • Custom strategy development work is prorated by completion percentage
  • Consultation fees are generally non-refundable after sessions occur

We believe in transparency throughout this process. Our team will explain exactly how your refund amount is calculated and provide a detailed breakdown of any deductions.

Processing Times Vary

Refund processing times can vary depending on your payment method. Credit cards typically see refunds within 5-7 business days, while bank transfers may take 7-14 business days to appear in your account.

3

Special Circumstances

We understand that unexpected situations arise. Here's how we handle unique refund scenarios that fall outside our standard policy framework.

  • Medical emergencies or family crises that prevent service completion
  • Job loss or significant income reduction affecting your ability to proceed
  • Relocation outside Australia that impacts our service delivery
  • Technical issues preventing access to our planning tools or resources

Each special circumstance request is evaluated individually. We work with clients to find solutions that may include service modifications, timeline adjustments, or refund arrangements that suit your specific situation.

Documentation Required: Special circumstance refunds require supporting documentation and are subject to additional review time of up to 14 business days.

Need Help With Your Refund Request?

Our customer service team is here to guide you through the refund process and answer any questions about your specific situation.

Email Support
help@varanyraialis.com
Phone Support
+61 412 482 464
Office Address
55 North Terrace
Adelaide SA 5000
Australia